Refund & Cancellation Policy
Table of Contents
1. OVERVIEW OF DIGITAL SALES
Due to the inherent nature of digital products, downloadable assets, and online services (such as video editing files, presets, courses, or digital guides), all sales are generally final. Once a digital product has been downloaded, accessed, or delivered, it cannot be physically returned.
2. ELIGIBLE GROUNDS FOR REFUNDS
We take customer satisfaction seriously and will review refund requests strictly under the following exceptional circumstances:
- Duplicate Payment: A technical glitch or user error caused you to be charged multiple times for the exact same item.
- Non-Delivery of Product: Due to a system failure on our end, the purchased digital asset or download link was never sent or made available to your account/email.
- Technical Access Barrier: A proven technical issue or corrupted file directly originating from our platform completely prevents you from accessing or utilizing the product, and our support team is unable to resolve it.
3. NON-REFUNDABLE SCENARIOS
Refunds will not be granted under the following conditions:
- You changed your mind after purchasing and downloading the digital file.
- You lack the required software, technical skill, or hardware specs to use the digital product (e.g., incompatible software versions).
- You purchased the product by mistake or failed to read the item description prior to checkout.
4. REQUEST TIMELINE & PROCESS
If you believe you qualify for a refund based on Section 2, you must notify us within 7 days of your original purchase date.
To initiate a review, please email us with your full name, transaction ID, date of purchase, and a clear explanation or screenshot of the issue. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a specified number of business days.
5. CONTACT INFORMATION
Please contact us if you experience any problems with your purchase or have questions regarding our policy:
