Frequently Asked Questions
Q: Are these physical products shipped to my address?
A: No. All items sold on Pixel Malayali are 100% digital products (such as LUTs, presets, and templates). No physical shipments or delivery fees are involved.
Q: How and when will I receive my order?
A: Your download links will be made available instantly on the screen upon successful payment verification. A confirmation copy containing your secure download details will also be dispatched to your registered email address.
Q: What is your refund policy for digital assets?
A: Due to the electronic nature of digital downloads, all sales are generally final. Refunds are strictly limited to technical failure scenarios, unfulfilled deliveries, or verified duplicate payments. Please review our full Refund Policy for more details.
Q: Am I allowed to share or redistribute my purchased files?
A: No. Every product purchased is licensed strictly for use by the original buyer. Reselling, redistributing, or sharing the digital files publicly or commercially violates our licensing terms.
Q: What should I do if I experience technical issues downloading my files?
A: If you face any download bottlenecks or broken links, please do not hesitate to contact our support desk immediately with your transaction details.
Our support team is always ready to assist you.
Email us at: pixelmalayalionline@gmail.com
